At Mechlands, we prioritize your satisfaction and strive to provide an exceptional shopping experience. Our Return & Refund Policy is designed to ensure you can shop with confidence. Below are the details of our policy:
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1. 15-Day No-Reason Free Return and Exchange Policy
We want you to feel completely comfortable with your purchase. Therefore, Mechlands offers a 15-day no-reason free return and exchange policy. From the date you receive your order, you have 15 days to decide if the product meets your expectations. If for any reason you are not satisfied, contact our customer service team at support@MECHLANDS.comย with your order number. We will issue a free return shipping label, making the process hassle-free and straightforward.
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2. 30-Day Free Replacement or Refund Policy for Any Issues
Your confidence in our products is important to us. To address any potential issues, Mechlands offers a 30-day free replacement or refund policy. If you experience any problems with your product, such as defects or performance issues, within 30 days of purchase, contact us at support@MECHLANDS.comย with your order number and a video illustrating the problem. We will quickly arrange for a free replacement or a full refund, ensuring that your concerns are promptly addressed. After the initial 30 days, and up to the end of the 1-year warranty period, we will provide free replacement parts at no additional cost to you or a new replacement unit with the customer covering the shipping costs.
Thank you for choosing Mechlands!
*Our 15-day & 30-day warranty applies only to the following countries Canada, United States, Netherlands, Poland, United Kingdom, Czech Republic, Australia, Brazil, Saudi Arabia, Spain, Ukraine, France, Mexico, Italy, Chile, South Korea, Japan, Switzerland, United Arab Emirates, Portugal, Israel, Russia, Belgium and Germany. Customers in other countries may incur additional fees for warranty service.
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Shipping Concerns:
- If a parcel has been dispatched but not delivered, contact your local courier.
- Concerns over standard shipping? Opt for Express Shipping for greater peace of mind.
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Undelivered Parcels:ย Customers are liable for undelivered parcels due to:
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- Incorrect or incomplete address details.
- Unavailability or refusal to sign for the package.
- Opting for "no-signature delivery" and facing loss or damage.
- Refusal to pay local taxes/processing fees or provide custom clearance documentation.
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Incorrect/Missing Items Upon Delivery:
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- Confirm your package's contents upon receipt. Video record your unboxing for validation.
- For discrepancies:
ย ย - Email support@MECHLANDS.comย with relevant details.
ย ย - Provide evidence (photos/videos) of the issue.ย
MECHLANDS holds the right to modify this policy without notice. Ensure you've read and understood our terms before making a purchase.
Refund Methods
For eligible returns or cancellations, customers can choose between the following refund methods:
- Refund to the Original Payment Method:ย If the purchase was made via credit card, PayPal, or other supported payment methods, a refund will be processed back to the original payment method used for the transaction.
- Store Credit: Alternatively, customers may choose store credit, which can be used for future purchases on mechlands.com. Store credit is a flexible and convenient option, allowing customers to enjoy a seamless shopping experience with us again.
When Store Credit is Prioritized
In certain circumstances,ย store creditย may be prioritized over a direct refund to the original payment method. These situations include, but are not limited to:
- Purchases Made with 50% or More Discount:ย If a product was purchased atย 50% off or moreย from the original retail price, store credit may be offered as the default refund method.
- Promotional Periods or Special Sales Events:ย During promotional events or sales periods, where significant discounts are applied, store credit may be the preferred refund method. This helps us maintain the stability of our promotions and offer better deals to future customers.
- Compensation-Based Refunds:ย In cases where store credit is offered as compensation for issues such as delayed shipping, product issues, or customer service resolutions, store credit will be issued instead of a refund.
How to Request a Refund
To ensure we process your preferred refund method accurately, customers are encouraged to reach out to us via email atย support@mechlands.com. Please clearly indicate your preferred refund method when requesting a refund.
- If you prefer a refund to the original payment method, kindly specify that in your email.
- If you prefer store credit, we will issue a store credit code for use on future purchases.
- If no preference is provided withinย 48 hoursย of the refund request confirmation, the default refund will be processed asย store credit.
Important Notes
Non-Refundable Items: Certain products, such as customized items and Mystery Boxes are non-refundable and cannot be returned for a refund or store creditย unless there is a quality issue.
We strive to provide the best service possible and will always aim to offer the most suitable solution for our customers. If you have any further questions or concerns regarding our refund policy, please donโt hesitate to contact our customer support team atย support@mechlands.com.